Frequently Asked Questions
Everything you need to know about your Mack Avenue Music Group orders.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international shipping times vary by destination.
Do you offer international shipping for physical media?
Yes, we ship vinyl, CDs, and merchandise globally. Please note that customers are responsible for any customs fees or import duties incurred by their local government.
What is your return policy for vinyl and CDs?
We accept returns on unopened and undamaged physical media within 30 days of purchase. If your record arrives warped or damaged, please contact our support team immediately for a replacement.
How do I access my digital downloads?
Upon completing your purchase, a download link will be sent to your registered email address. You can also access your digital files through your account dashboard under the 'Downloads' section.
Can I track my order once it has been placed?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Apple Pay for a secure checkout experience.